Top 7 Questions We Get Asked in Accelevents Support

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By Hydee Mariazeta, Senior Customer Support Representative, Accelevents

At Accelevents, we offer 24/7/365 Customer Support via chat. That’s already above industry standards, but did you know that we respond to all chat messages in 26 seconds on average? As one of the Customer Support Representatives for Accelevents, I’m one of your go-to people when it comes to answering inquiries related to your organizers, speakers, exhibitors, and attendees alike! Let me share the top seven questions we get through chat.

#7: What are your pricing plans?

If you’re organizing an event, you’ll want to know all the details about the pricing and ROI on the platform. Accelevents has outlined clear pricing and flexible plans for all of our customers. Our Starter plan starts at $500 per event, comes packed with many features, and it is perfect for small to medium-sized organizations. If you are planning a bigger event or need more customizations, then our Professional plan is ideal. And if you are already planning a full event schedule, you’ll want to check out our multi-event plans, which include credits and 1:1 customer onboarding! Check out our Pricing page to see a comprehensive breakdown of features available in each plan.

#6: Do speakers need a ticket to the event?

The answer actually depends on your organization. As an organizer, do you want your speakers to have access to the whole event? If so, you have the option to issue them a ticket so they can access all the public sessions. If you do not give them a ticket, your speakers will still be able to enter the event to present in their assigned session(s).

#5: How do attendees enter the event?

Similar to in-person events, attendees need a ticket to enter; only this time, it’s virtual! The event, by default, opens 30 minutes before the event starts. Your attendees can enter through the Enter Event button and explore the virtual event hub before the event even starts!.

#4: What’s the difference between the session types?

Sessions drive the engagement between attendees and speakers, and it’s important that you have the right session type! Of course, we have a guide that explains our different session types and details the differences between them. Depending on your event, you may want to start with a keynote and then host several concurrent regular sessions afterward. Or you may have your attendees gather in a workshop where they engage in collaborative discussions. How about letting them meet one-on-one in a fun, fast pace networking environment so they can expand their social and professional networks? Whichever of these session types you need, we’ve got you covered!

#3: Can I download my recordings?

The content and presentation of speakers are important! The Accelevents Studio and the  Accelevents RTMP stream will record every session automatically and then turn it into a downloadable file from the admin console.  What’s even better is that our platform takes that recording and instantly saves it to the session so that attendees can view the recording after the session has already ended!

#2: How long can attendees access the event after it ends?

Once your event ends, ticketed attendees can access and enter your event for the following 30 days. However, as an admin, you can close this access earlier than 30 days. As an admin, you are in control! And finally…

#1: Does my event get deleted after it’s over?

The event may be over, but we know our event organizers need e-access to all the analytics, reports, and recordings at any time. So rest assured that never delete your event - it’s there to stay! Though attendees may only have post-event access for up to 30 days (by default), event admins may access the event’s backend by simply signing in to your account. So, feel free to download any of the reports and the recordings you need. If deleting an event is a necessity, please reach out to our 24/7 live chat to confirm your intention and to double-check the process! Accelevents cannot retrieve deleted events and accounts for you.

Accelevents has the strongest support team in the event management platform space

Our customer support team is always here and ready to assist you! Our job is to ensure that everything goes smoothly, from setting up your event to the time you pull your last report.

If you or your team would like to dive deeper into the platform, we encourage you to sign up for our free, live webinars here. They are interactive so come with any questions you might have!

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