Dispatch Supervisor and Manager Workshop: Supporting Dispatch Success and Emergency Decision Making
PennTRAIN: Dispatch Supervisor and Manager Workshop: Supporting Dispatch Success and Emergency Decision Making
Description:
Dispatchers are at the center of daily transit operations and emergency response, but their effectiveness depends on clear support, guidance, and authority from supervisors and managers. This interactive workshop will focus on the critical role leadership plays in supporting dispatch staff, with special emphasis on emergency protocols, incident response, and Fitness for Duty determinations. Participants will explore best practices for decision making, communication, and operational oversight that help dispatch teams perform effectively under pressure.
Instructor: Michael Noel Noel Training & Consulting
Jill Nagy, Summers Nagy Law Offices
Learning Objectives:
- Strengthen supervisory practices that support dispatcher performance, accountability, and operational effectiveness.
- Navigate emergency protocols and clarify leadership roles during service disruptions and critical incidents.
- Evaluate Fitness for Duty situations and understand the level of authority, documentation, and decision making required from supervisors and managers.
Audience:
Designed for dispatch supervisors, operations managers, operations directors, safety personnel, and transit agency leaders responsible for overseeing dispatch operations.
Designed for dispatch supervisors, operations managers, operations directors, safety personnel, and transit agency leaders responsible for overseeing dispatch operations.
Price:
- Agency Rate: Free (Employees of Pennsylvania Transit Agency PPTA Members)
- Standard Rate: $79 (All Other Registrants)
Registration Deadline:
December 8, 2026
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