Effortless ITSM: Save HOURS Per Ticket with SolarWinds Service Desk

Episode 3: August 20, 2025

Time: 10:00 a.m. - 11:00 a.m. CT

What if you could work towards giving your service teams hours back each week—without hiring more agents? In the final chapter of our Effortless ITSM series, we shift from strategy to execution, showing how you can translate ITSM best practices into real, measurable results inside SolarWinds Service Desk. 

This session goes beyond theory to give you concrete, in-product strategies that dramatically reduce time spent per ticket—without sacrificing quality or control. We'll walk through high-impact workflows, AI-powered automations, and smart configurations that cut down resolution time, eliminate repetitive tasks, and keep agents focused on what matters most. 

Join us to learn how to: 

Automate smarter – Use intelligent workflows and rules to triage and route tickets instantly. 

Eliminate redundant effort – Tap into AI, dynamic forms, and self-service to reduce back-and-forth. 

Surface what matters – Leverage asset and knowledge integration to accelerate decision-making and resolution. 

Design once, reuse often – Build modular automation and templates that scale across teams and request types. 

Track the impact – Use reporting to prove and improve your time savings and performance over time. 

Whether you're a current SolarWinds customer or just exploring new tools, this session will help you unlock the full potential of your ITSM platform—so your teams can save time, reduce stress, and deliver exceptional service with ease.