Why Attend Xchange?

Xchange is the only industry event focused solely on customer experience assurance, where you’ll come together with peers and industry experts, as well as Cyara leaders and product teams, to network, collaborate, and gain new strategies to help you achieve this year’s CX objectives and elevate key contact center performance metrics.

Xchange is the destination for CX leaders looking to empower their teams to:

Design and deliver flawless conversational AI and IVR performance, for better customer experiences across every channel
Accelerate functional, regression, and performance testing with automation, as well as expand the depth and breadth of your test coverage
Achieve end-to-end testing and monitoring in a CCaaS or premise environment
Reduce risk by ensuring proper governance and compliance
Address real-time agent voice quality and environment issues without taxing your IT teams

Agenda

Tuesday, April 28th
7:00 AM - 8:00 AM	Breakfast (Certification Workshop Ticket Holders Only)
8:00 AM – 10:00 AM	Workshop Sessions (Certification Workshop Ticket Holders Only)
10:00 AM - 10:30 AM	Morning Break
10:30 AM - 12:30 PM	Workshop Sessions (Certification Workshop Ticket Holders Only)
12:30 PM – 1:30 PM	Lunch (Certification Workshop Ticket Holders Only)
1:30 PM – 3:30 PM	Workshop Sessions (Certification Workshop Ticket Holders Only)
6:00 PM - 9:00 PM	Registration Opens for General Attendees
6:00 PM – 9:00 PM	Opening Reception at The Thompson - Little Daisy (Open to All Attendees)
Wednesday, April 29th
8:00 AM – 9:00 AM	Breakfast Buffet
9:00 AM – 10:00 AM	Welcome Keynote in General Session
10:00 AM - 10:15 AM	Morning Break I - Expo Booths
10:15 AM – 11:00 AM	Breakout Sessions Round One
11:00 AM - 11:15 AM	Morning Break II - Expo Booths
11:15 AM - 12:00 PM	Breakout Sessions Round Two
12:00 PM - 1:00 PM	Lunch and Expo Booth Floor Time
1:00 PM – 2:00 PM	Sponsor Acknowledgement and Product Roadmap
2:00 PM - 2:15 PM	Afternoon Break I
2:15 PM - 3:00 PM	Breakout Sessions Round Three
3:00 - 3:15 PM	Afternoon Break II
3:15 PM – 4:00 PM	Customer Panel in General Session
4:00 PM - 4:15 PM	Customer Awards and Closure
6:00 PM – 9:00 PM	Closing Reception Party Electric Shuffle
Thursday, April 30th
7:30 AM – 9:30 AM	Breakfast

What You Can Expect from Xchange

Two days of intensive knowledge-sharing, interactive breakout sessions, expert-led demos, best practices, success stories, and valuable networking.

Direct access to Cyara product teams and executives for exclusive insights into our product roadmap and upcoming feature releases.

Fireside chats with leaders of global brands to hear how they leveraged Cyara solutions to overcome obstacles with their CX testing, conversational AI performance, remote agent monitoring, and more.

Expert insights into today’s most top-of-mind questions about leveraging conversational AI technology, including how businesses can responsibly implement chatbots, how to protect your organization and your customer’s data through conversational AI security and compliance testing, how to maintain momentum in development as technology continues to evolve, and more.

Hands-on workshops and training sessions on Cyara platforms and solutions, where you can ask specific questions, learn tips and tricks, and expand your mastery of Cyara’s capabilities.

Tangible next steps to take toward meeting your customer experience KPIs and improving key contact center performance metrics.

Past speakers have included:

Cyara, Inc.Organizer of Xchange26