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Frequently Asked Questions

We are here to make sure your next event exceeds your expectations. Let us know if you have any other questions.

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Who are we?

Accelevents is an all-in-one virtual & hybrid events platform that empowers event organizers and marketing professionals to create authentic human connections and drive sustainable growth. As a leading event technology platform, Accelevents is redefining the way brands connect with their audiences with a user-friendly yet robust set of customizable and interactive features. Attendees can watch keynote talks, attend multiple breakout sessions, engage within workshops, interact with virtual exhibitors, network with groups or individuals, answer polls, download materials, and participate in live chats. Accelevents supports multi-faceted online, hybrid, and in-person conferences, summits, fundraisers, educational seminars, team building events, community networking, festivals, and more. 

 

How can Accelevents help my next event?

Whether you are hosting your first virtual/hybrid event or looking to switch from another event technology provider, Accelevents offers a full suite of end-to-end platform features to power your next event. Our robust functionality, well-documented knowledge base, and dedicated event support will make it easy for you to host a successful event on our platform.

 

Is there a limit on the number of attendees we can host?

Nope! Accelevents can host as many attendees as your event wants. Our flexible pricing and plans make it easy to scale your events in accordance with your own growth goals. The best news is that we only charge for attendees who actually show up.

 

What is Stripe & Square?

We use Stripe and Square to process transactions. You can view more information regarding fees and transactions on our pricing page. 

 

How can I launch a virtual event on the Accelevents platform?

There are 2 ways. You can set up an event on your own using our self-service onboarding process directly on the platform. Try it here for free. Or you can book a demo with us to learn more about our platform and how to get started.

 

What is the level of customization offered on the platform?

A ton! Depending on the plan you select, many of the front-end elements are customizable to match your own branding. You can also level up to a white label solution for complete branding without the Accelevents logo visible. This option is great for agency resellers.

 

Can I host multiple concurrent sessions during an event?

You betcha! You can host multiple sessions at the same time. This is great for simultaneous breakouts if you have several agenda tracks. 

 

What level of support is included within my event?

  • 24/7 live customer support is always available via the chat on our website.
  • We offer dedicated event support during your event for a flat fee of $250/hr, minimum 2 hrs. (Included within certain packages)

 

Can I use my own ticketing and registration provider?

Accelevents offers built-in ticketing and registration, but you can use your own and integrate it into the platform.

 

I’m scheduled to speak at an event hosted on Accelevents. What do I do?

As a speaker, you will need to access the Accelevents Backstage link to be able to start your live broadcast. In this article,  you’ll learn the steps from start to end on how to join an event as a speaker.

 

We are exhibiting at an event hosted on Accelevents. What do we do? 

Read this article to learn how to access and set up your booth!

 

I’m attending an event on Accelevents, what do I do? 

Read this article to learn how to buy a ticket, pre-register for sessions and enter the event!

 

What are White Label events?

With our White Label virtual event option, all Accelevents branding is removed from the platform and replaced by your own branding. This includes logos, communication, footers, etc. If you are interested in our White Label option, please contact our support team via the chat on our website!

 

Does Acceleventes offer simultaneous translation for events?

Yes! We have partnered with Interprefy to provide simultaneous translation. Click here to learn more and to enable it for your event.

 

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