FAQs 2017-04-13T21:18:23+00:00

Common Questions on Mobile Bidding  and Event Ticketing With Accelevents.

We are here to help you make you maximize and mobilize your fundraiser.  Let us know if you have any other questions.

What is Accelevents? 2017-04-13T21:21:30+00:00

Accelevents is a fundraising solution for events of all kinds, supporting event hosts from start to finish. We currently feature two products:

  • Event Ticketing – our event ticketing system allows event hosts to create a ticketing page and begin selling tickets in minutes. Hosts can create custom ticket tiers, track their progress, and check guests in seamlessly.
  • Mobile Fundraising – our mobile fundraising platform focuses on enhances silent auctions, raffles and Fund a Need programs with mobile and online bidding. Hosts can create their fundraiser and begin accepting donations in minutes!
What is Mobile Bidding? 2017-04-13T21:23:59+00:00

Mobile bidding consists of both online bidding and text message bidding. Using our mobile fundraising platform, your donors can bid from their own phone, computer, or mobile device – no app required!

Switching from a traditional silent auction or raffle to our mobile platform means that your donors can bid from anywhere, even if they cannot attend your fundraising event. You can even begin accepting bids and donations well before (or after) your event online or via text message. You can learn more about mobile fundraising and how it can help you below:

What is the difference between the solutions you offer? 2017-04-13T21:37:57+00:00

Accelevents currently offers two solutions: Event Ticketing and Mobile Fundraising.

Event Ticketing

  • Hosts can create a custom ticketing page and begin selling tickets in minutes
  • Setup custom ticketing tiers, prices, and amount available
  • Collect custom data on your guests
  • Track sales in real-time
  • Seamlessly check-in your guests

Mobile Fundraising

Silent Auction are a complete mobile bidding system for silent auctions:

  • Participants submit bids from anywhere using their mobile phone
  • Participants receive notifications if they have been outbid on a particular item
  • Our Fundraiser Page allows donors to view prizes, current highest bids, and encourages engagement to drive further donations

Raffles are a complete mobile raffle system:

  • Participants can purchase and submit tickets from anywhere
  • Participants receive instant notifications to confirm their bids
  • Our Fundraiser Page allows donors to view prizes, current highest bids, and encourages engagement to drive further donations

Fund a Need are a complete mobile raffle system:

  • Participants can pledge towards your cause or causes from anywhere
  • Participants can donate online or via text message, and will receive instant notifications to make their pledge payment
  • Our Fundraiser Page allows donors to view your causes, descriptions, and minimum pledge levels, and encourages engagement to drive further donations

Accelevents also offers simple donation pages and text-to-donate campaigns!

What is the ideal size for an event using Accelevents? 2017-04-13T21:38:25+00:00

Our goal is to enhance your event and increase proceeds, regardless of the size of the event.  With our flexible pricing and easy-to-use technology, Accelevents solutions can be used for events with any number of attendees or items.

Do my donors and attendees need to download an app? 2017-04-13T21:40:07+00:00

No – our system relies on online and text-messaging so your donors do not need to download an app.  As long as they have a cell phone capable of sending and receiving text messages or any mobile device, they can participate in your fundraising event!

How can Accelevents help my event? 2017-04-13T21:42:04+00:00

Accelevents fundraising solutions are designed to enhance your event experience, for both you and your attendees. From event ticketing to mobile fundraising, our solutions create an easy to use and engaging experience for your guests from start to finish, all while making event organization easier for hosts.

By getting rid of the physical silent auction / raffle systems, Accelevents removes the headaches of manually filling out bid sheets or tickets and waiting near the bidding tables to submit your bids or tickets.

From the host’s viewpoint, Accelevents allows you to easily track items, bids, total funds raised, and prize winners without the hassle of doing so with physical tickets and bid sheets.

The ease-of-use and efficiency of our solutions allows donors and hosts alike to focus on the event itself, creating an enhanced event experience, and resulting in increased funds raised for your event.

How much do your solutions cost? 2017-04-13T21:43:30+00:00

Accelevents takes pride in providing affordable solutions that truly help increase funds collected at your event. For Event Ticketing, we charge $1 per ticket plus 1% of ticket sales.

For our Mobile Fundraising Solutions (auction, raffle, fund a need), we charge $1 per person who participates in your silent auction or raffle, with a $99 activation fee per event. After you have created a free account, you can make your fundraiser live by paying $99. After your event’s conclusion, we will charge your remaining amount based on your number of bidders.  For more information see our pricing page.

How do I setup my silent auction or raffle? 2017-04-13T21:45:24+00:00

Our easy to use Host Dashboard provides a simple way for hosts to enter all information before the event.  Through your Host Dashboard you can enter the following information:

Event Ticketing

  • Event date and time
  • Event description and location
  • Tickets available
  • Ticket prices and amounts available

Auction:

  • Event end date and time (time at which winners will be drawn)
  • Event logo
  • Enable credit card payments
  • Auction item name, picture, description, starting bid amount

Raffle:

  • Event end date and time (time at which winners will be drawn)
  • Event logo
  • Enable credit card payments
  • Prize item name, picture, description
  • Unique prize codes
  • Ticket prices
  • Volunteer ticket sales staff

Create a free account today to see how easy the Host Dashboard is to use.

How long does it take to implement your solutions into my event? 2016-12-17T16:38:02+00:00

Accelevents event ticketing and mobile fundraising pages can be set up in a matter of minutes using our Host Dashboard.  Our easy to use system allows hosts to set up all aspects of the fundraiser including ticket creation, prize entry, volunteer assignment, credit card payment enablement, and much more.

What is the Host Dashboard? 2016-12-17T16:39:24+00:00

Our Host Dashboard is the command center for your event.  The Dashboard has two major features: event setup and event tracking.

  1. Setup – Our easy to use Host Dashboard allows you to quickly enter all of your event information including date and time, ticketing available, prizes, volunteers to sell your tickets (for Raffles), and much more. The Dashboard also allows hosts to enable credit card payments for their event.
  1. Tracking – Both during and after your event, the Dashboard will track the  number of tickets you have sold for your event, and the performance of your fundraiser by monitoring proceeds raised (in total and for each prize). For Raffles, the Dashboard will also monitor the number of tickets sold by each of your volunteers. For Auctions, you can see payments as they come in.
What if I do not know all of the prizes that will be offered until the day of my event? 2015-05-02T03:51:28+00:00

With our easy-to-use Host Dashboard, this is not a problem.  Hosts can enter prize information right up to the event start (and during the event itself!).

Do attendees need to register to submit auction bids or raffle tickets? 2017-04-13T21:47:03+00:00

With Accelevents, your donors avoid the hassle of registration. Instead, we ask for donors’ information throughout the process of them purchasing their event tickets, submitting their first bids, buying  their first raffle tickets, or making their first donation.

How do donors place bids with your auction system? 2017-04-13T21:49:18+00:00

 

Users can bid on the silent auction items for your fundraiser in three ways:

Via Text

  1. Users simply text the event phone number with the item’s three letter code and their desired bid amount. Example: ABC$300
  2. For their first bid, users will receive a text message response asking them to confirm their bid by responding with their first and last name
  3. Users will receive instant outbid notifications, and will be notified if they have won an item at the end of the auction

Online

  1. On the even’ts online silent auction page, users can click the Bid button for their desired item
  2. For their first bid, users will be asked to create a username by entering their name, phone number, and email address
  3. After creating their username, users can submit their desired bid amount
  4. Users will then receive text confirmation of their bid
  5. Users will receive instant outbid notifications, and will be notified if they have won an item at the end of the auction

Find a Volunteer

  1. Guests can also find a volunteer who who can submit bids on their behalf

For more information on our auction system click here.

How do auction bidders submit payment? 2017-04-13T21:49:40+00:00

Using our integrated payment system, event winners will receive a text message or email with a custom payment link.  This link will bring attendees to a secure URL where they can submit payment using their credit card.  Alternatively, you can require all bidders to enter their credit card information in to our system (on their own device or through an event volunteer) before placing any bids.

For cash payments, donors can pay event volunteers directly.

How do donors purchase raffle tickets? 2017-04-13T21:52:12+00:00

Users can purchase and submit raffle tickets for your event in three ways:

Via Text

  1. Simply text the event phone number with the word “Raffle” or text the three letter code of any of the raffle items.
  2. User will receive a text message response which provides the online link for raffle ticket purchase.
  3. User will be asked to enter credit card information to purchase tickets. This information will only need to be entered for the first ticket purchase.
  4. Once tickets are purchased, user will receive a text message confirming the number of tickets they have purchased.
  5. To submit tickets, guest text the three letter item code of their desired item,and the number of tickets they wish to submit. Example: ABC2.

Online

  1. Click any of the “Buy Tickets” buttons on the online raffle page.
  2. Guests select the desired number of tickets, and enter their credit card information.This information will only need to be entered for the first ticket purchase.
  3. Once tickets are purchased, user will receive a text message confirming the number of tickets they have purchased.
  4. To submit tickets, guest text the three letter item code of their desired item,and the number of tickets they wish to submit. Example: ABC2.

Find a Volunteer

  1. Guests can also find a volunteer who can sell them digital raffle tickets.
How much does your event ticketing service cost? 2017-04-13T22:25:06+00:00

Accelevents offers extremely affordable pricing for event ticketing. We charge $1 per ticket plus 1% of the ticket sales amount. All of these fees can be absorbed by your donors, making the service free for your organization.

You can learn more about our pricing here.

How do donors submit raffle tickets through Accelevents? 2017-04-13T21:52:44+00:00

Via Text

  1. Simply text the event phone number with the word “Raffle” or text the three letter code of any of the raffle items.
  2. User will receive a text message response which provides the online link for raffle ticket purchase.
  3. User will be asked to enter credit card information to purchase tickets. This information will only need to be entered for the first ticket purchase.
  4. Once tickets are purchased, user will receive a text message confirming the number of tickets they have purchased.
  5. To submit tickets, guest text the three letter item code of their desired item,and the number of tickets they wish to submit. Example: ABC2.

Online

  1. Click any of the “Buy Tickets” buttons on the online raffle page.
  2. Guests select the desired number of tickets, and enter their credit card information.This information will only need to be entered for the first ticket purchase.
  3. Once tickets are purchased, user will receive a text message confirming the number of tickets they have purchased.
  4. To submit tickets, guest text the three letter item code of their desired item,and the number of tickets they wish to submit. Example: ABC2.

Find a Volunteer

  1. Guests can also find a volunteer who can sell them digital raffle tickets.
Can I sell different ticket types at my event? 2017-04-13T22:42:25+00:00

Yes! Our system allows you to create as many ticket types as you’d like, each featuring their own specific details including:

  • Price
  • Dates on sale
  • Quantity Available

 

How do I check-in my guests that have purchased event tickets? 2017-04-13T22:45:11+00:00

Accelevents offers a mobile app built specifically for event check-in. Using the app, you can search by guest name to check them in, or can use our QR scanner to scan a guest’s ticket.

Am I able to offer discounts to my event ticket purchasers? 2017-04-13T22:43:50+00:00

Yes! Our event ticketing platform includes the functionality to create discount codes. This can be done in the Event Registration page of your Host Dashboard.

What is your Event Ticketing service? 2017-04-13T22:22:56+00:00

Accelevents offers a full-service ticketing platform. This platform allows users to create a custom online event page and sell tickets in minutes. Our pricing is affordable at only $1 per ticket + 1% of the ticket sale amount. All of these fees can be absorbed by your ticket purchasers.

Additionally, our ticketing platform fully integrates with any of our mobile fundraising products.

You can learn more about our event ticketing platform here.

If guests purchase event tickets, do they need to register to bid or donate? 2017-04-13T22:33:08+00:00

Nope! As long as guest’s information is submitted during event ticket purchase, they will simply need to login to their account to bid or donate. Those who did not submit their information when purchasing a ticket (or those who had a ticket purchased for them) will enter their information upon entering their first bid or donation.

What is the fundraiser page? 2017-04-13T21:54:53+00:00

The fundraiser page is a central location where your donors can learn about your event, purchase tickets, submit silent auction bids, or make a donation. This URL is custom to your event, updates in real-time, and can also be displayed throughout the venue of your fundraiser buy connecting to monitors or projectors.  This fundraiser page will give a live view of the proceeds you have raised in total, and by prize.

How are auction winners notified? 2017-04-13T21:55:40+00:00

Our system will automatically notify attendees if they are not the highest bidder as the event reaches its conclusion.  Once the auction ending time has been reached the highest bidder for each item will receive a text message or email notification notifying them that they have won and giving them the option to pay.

You can learn more about the silent auction ending process here.

How are raffle winners selected? 2017-04-13T21:56:04+00:00

As the raffle closes (at the time you as the event host specified) the Accelevents raffle system will randomly “draw” a winner from the pool of digital tickets submitted for each prize.  Winners will be notified of their prize via text.  Any tickets that were not submitted will be randomly entered into the drawing so that no ticket goes to waste. For more information on the raffle ending process, click here.

 

What is Stripe? 2016-12-06T05:50:14+00:00

Stripe is the secure third party vendor that Accelevents uses to allow hosts to accept credit card payments for their fundraiser.  By setting up a personal Stripe account, Hosts can enable credit card payments for their silent auction or raffle. This means their donors and attendees can purchase their tickets or pay for their winning bids directly from their phones using credit card payments. Funds are then transferred into your account in a matter of days once the fundraiser has ended.  For more information on Stripe, visit www.Stripe.com

 

Can I monitor my fundraiser’s performance before, during, and after my event? 2017-04-13T21:58:41+00:00

Yes, hosts can monitor a variety of metrics (total proceeds, bids per price, time until end of fundraiser, etc.)  in real-time during their event with two of our tools:

Host Dashboard – This tool is personalized for the event host to monitor the performance of their event, showing total proceeds and the performance of each prize in their fundraiser.

Fundraiser Page – These displays can be shown throughout your venue by connecting to monitors and projection screens and is great of engaging your donors by showing total proceeds and bids in real-time.

Is there a way for me to view the data from my event once it is over? 2017-04-13T21:58:59+00:00

Yes, with both our Auction and Raffle tools, hosts can easily export information from their fundraiser. This easy export includes information such as:

  • Total Funds Raised
  • Total bids (or raffle tickets) submitted
  • Total donations or pledges made
  • Prize winner names and contact information
  • All participant data

 

What if donors do not have smart phones? 2017-04-13T22:00:27+00:00

With Accelevents solutions, this is not a problem.  If a user does not have a smart phone, they have the option to bid via text message. We also offer a volunteer feature which allows your staff and volunteers to submit bids, buy tickets, and make donations on behalf of your guests.

You can learn more about our volunteer function here.

Looking for more answers? Try our help center to learn more!

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