Accelevents support

Exceptional Support For A Top-Notch Event Experience

With 24/7 live support, we make sure your virtual, hybrid and in-person events go smoothly – from set up to completion.

screen shots of Accelevents user-friendly in-person, virtual and hybrid event platform for any company size illustrating functionality which is also explained in knowledge base articles
customer support team member helping in-person and virtual event organizers solve issues with live streaming, exhibitor booth setup, Salesforce integrations and ticketing automation.

Our passion: helping event planners succeed

Real Help from a Team of Experts

Hosting an event can be complex and stressful, and you don't have time to waste reading through technical manuals. That's why we have a team of experienced customer success professionals on hand to assist you. They're skilled at identifying potential issues and creating solutions tailored specifically to your event.


The Best Support In The Industry

As a company voted by G2 as "The Highest Quality of Support" and "The Easiest To Do Business With," Accelevents is proud to offer market-leading chat response times and a dedication to your success that is unmatched in the industry.

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24/7 Support

We offer 24/7 chat and phone support from our friendly customer experience team. They're ready within seconds to answer any questions and provide solutions for your most detailed inquiries.

A Smooth Onboarding Experience

At Accelevents, we believe in making your onboarding experience as smooth and effortless as possible. That's why we'll provide you with a comprehensive overview of our platform and its features.

We’ll also schedule personalized 1:1 walkthrough meetings to address any specific event needs you may have.

By the time you complete onboarding, you'll be fully equipped and confident in your ability to host a successful event on Accelevents.

happy event planner during onboarding getting a walkthrough of the functionality and exploring ways to integrate Accelvents using Zapier or the Accelevents API.

Advanced Support

Do you need additional support beyond what's included in your plan? Consider inquiring about our advanced support option. Available to all plans, this option is the perfect add-on to enhance your planning process and ensure a successful event.

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Perfect for customers in need of extra assistance
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Available to ALL plans

Dedicated Event Support

Feeling overwhelmed with the thought of managing everything on event day? Let our dedicated event support service take the stress off your shoulders. We offer expert assistance for every aspect of your event, including day-of support, speaker help, and tech rehearsal guidance.

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Speaker assistance, attendee assistance, exhibitor assistance
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Day-of event support
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“An extra set of hands”
screenshots of webinars that address frequently asked questions (faqs) around the setup of trade shows, conferences, fundraising events for non profits and other events

Expert-Led Webinars

Stay up-to-date on the Accelevents platform with our expert-led webinars. Take advantage of our onboarding webinars to get started quickly, or attend the analytics webinar to learn more about this powerful feature.

We also offer weekly webinars for speakers and exhibitors to help them succeed on our platform

Each session includes a Q&A portion to address any lingering questions. Join us for a webinar now and become an expert on the Accelevents platform.

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Speaker webinar
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Exhibitor webinar
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Onboarding webinar
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Analytics webinar
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Other ad-hoc webinars

Book A Personalized Demo

Accelevents is the only enterprise-grade event management platform that is easy to use and customize. Book a demo and we’ll show you all the tools you need to manage your next virtual, hybrid or in-person event.

happy event planner attending a demo that explains the pricing and demonstrates the ease of use and platform integrations with the most popular CRMs