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Accelevents TouchNet integration

TouchNet

Accept event payments in Accelevents with TouchNet.

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TouchNet

About TouchNet

TouchNet is a Global Payments company and a provider of integrated commerce and credential solutions built for colleges and universities. Connect your existing TouchNet account to Accelevents to accept registration and onsite payments while keeping institutional controls and reconciliation in TouchNet. Funds settle to your TouchNet merchant account, and financial data remains stored in TouchNet.

Already have a TouchNet account? You’re ready to go. Collect payments, issue refunds, and run reporting in Accelevents while TouchNet handles gateway processing and institutional settlement. Many campuses use TouchNet hosted payment flows, including uPay, to keep card entry off campus systems and reduce PCI scope.

Payment workflow What stays in TouchNet What your team manages in Accelevents Important note
Checkout payments Hosted payment form, gateway processing, and settlement Registration flow, attendee records, and order management Works for straight full payments from the checkout step of the registration page
Refund handling Payment environment and institutional payment records Refund actions tied to attendee orders Refunds can be done directly in Accelevents once connected
Billing codes and metadata Transaction records with institutional billing context Event Billing ID and Metadata field entry Values can appear in TouchNet transactions and in downloaded transaction reports
Campus reconciliation Merchant account settlement and payment-side controls Event operations, attendee management, and reporting workflows Useful for higher education teams that want event operations and payment controls to stay aligned
Unsupported scenarios Does not apply to unsupported payment flows Teams should plan alternate workflows where needed Does not support ticket exchange, pay-later, deposits, waitlists, fundraising, Admin Console checkout, Staff Portal checkout, or Ticket Widget checkout

Integration features

Accept event payments through TouchNet

Use Accelevents to sell tickets and collect payments while TouchNet handles the payment step behind the scenes. When registrants reach checkout and confirm purchase, they are redirected to the TouchNet payment form to enter card details and complete the transaction.

Keep campus controls and settlement in TouchNet

Funds settle to your TouchNet merchant account, and financial data remains in the TouchNet environment. That helps higher education teams keep institutional reconciliation and payment controls aligned with existing campus processes.

Issue refunds in Accelevents

With TouchNet connected, refunds can be processed directly in Accelevents. This gives event teams a simpler way to handle attendee changes without moving into a separate payment workflow for common refund requests.

Pass billing codes and metadata

After connection, Event Billing ID and Metadata fields appear in Accelevents. If your institution uses internal billing codes, those values can flow into the TouchNet transaction and appear in transaction reporting.

Built for higher education payment operations

TouchNet is often part of a broader campus commerce environment. This integration is especially useful for institutions that want Accelevents to manage attendees, orders, and event workflows while TouchNet continues to support gateway processing, settlement, and institutional finance practices.

FAQs

How does the Accelevents TouchNet integration work?

Accelevents connects to your TouchNet payment environment so registrants can pay through TouchNet during checkout. Accelevents manages the event-side workflow, while TouchNet handles the payment form, processing, and settlement.

What information do I need from TouchNet before connecting?

Before setup, you need to work with your TouchNet contact to obtain the TouchNet Server Endpoint, uPay Site ID, and uPay Site Server Endpoint. The TouchNet partner connection process may take 4 to 6 weeks, though it can finish sooner.

Can I issue refunds in Accelevents when TouchNet is connected?

Yes. The TouchNet knowledge base article says refunds can be done directly in Accelevents once the integration is connected. That helps teams manage order changes without a separate refund process outside the event workflow.

Does the TouchNet integration support every payment scenario in Accelevents?

No. The documented setup works for straight full payments from the checkout step of the registration page. It does not support ticket exchange, approval tickets, pay-later tickets, deposit tickets, waitlist tickets, landing-page donations, fundraising workflows, Admin Console checkout, Staff Portal checkout, or Ticket Widget checkout.

What happens during checkout with TouchNet?

When a registrant clicks Confirm Purchase in Accelevents, they are redirected to the TouchNet payment form. They complete payment there, using the payment methods configured by the institution in TouchNet.

Where do Event Billing ID and metadata fields appear?

Once TouchNet is connected, Event Billing ID and Metadata fields appear in Accelevents. These values can appear in the transaction within your payment processor and as columns in the All Transactions Report downloaded from the Enterprise or White Label Dashboard.

TouchNet
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