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How To Choose Event Management Software You Can Count On

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There's no room for error in the fast-paced world of event planning. Whether you're an event planner hosting a high-stakes corporate event or an event organizer managing a trade show with hundreds of exhibitors, the software you choose can make or break your success.

That's why it's crucial to opt for reliable event management software that can handle the complexities of your event planning process.

In this blog post, we'll examine what makes event technology reliable, why it's a non-negotiable factor, and how to screen for an event management solution that won't let you down.

happy event planner looking at desktop, pleased with the ease of use of his webinar tools after switching from Cvent to Accelevents

What Impacts Event Software Reliability?

When it comes to reliability, there are several factors you should consider:

  • Bugs: No software is entirely bug-free. The question is how quickly and effectively these bugs are addressed.
  • Server Outages: Your event can't afford downtime. Always check the server reliability stats.
  • Customer Support: How quickly can you get help when you need it?
  • Updates and Patches: Frequent updates can be a double-edged sword. They can offer new features but also introduce new bugs.
  • User Load: Can the software handle the number of attendees you expect?
  • Security: Data breaches can be a nightmare. Ensure your software follows best practices in data security.
  • Integration Quality: Robust integrations enhance automation and reduce the risk of data discrepancies.
 event profs looking at a list of future events they need to promote on social media that is displayed on a computer

Why is Reliable Event Software Crucial For A Successful Event?

Choosing a reliable event management platform isn't a luxury; it's a necessity. Here's why:

  • Attendee Experience: A glitch-free experience enhances attendee engagement and satisfaction.
  • Operational Efficiency: Reliable software streamlines your workflows, automating mundane tasks like invoicing and payment processing.
  • Data Integrity: Real-time analytics and reporting are only helpful if you can trust the data.
  • Brand Reputation: Software failures can tarnish your brand, causing long-term damage that's hard to repair.
photo of office where an event team is preparing the registration forms for an online event catering to event industry professionals

How Do I Screen for Reliable Event Management Software?

When screening for a reliable event management system, consider it a three-step process. First, take the software for a spin with a hands-on demo. This will give you a direct feel for its functionality and maturity.

Next, don't just take the company's word for it - scour reviews from event professionals who've hosted similar events. They'll give you the unvarnished truth on how the software holds up in the real world.

Finally, put customer support to the test. Shoot them a query and gauge how swiftly and effectively they respond. It's a quick but telling way to measure their commitment to customer service.

woman with list of screening questions to evaluate if a new event platform can reliably support all types of events while also securely integrating with her CRM

Screening Questions To Help You Choose The Right Event Management Software

If a software vendor claims their platform is bug-free, be skeptical. To assess the maturity and reliability of an event management software, ask these key questions:

  1. Could you outline the procedure for reporting and resolving software bugs?
  2. Is there a Service Level Agreement (SLA) in place to expedite the resolution of issues?
  3. Would you be able to elaborate on your software's testing framework?
  4. Does your testing approach incorporate both manual and automated methods?
  5. How often are software updates rolled out?
  6. Are tests routinely conducted before each software update?
  7. What is the duration for which changes are staged before they are released to the public?
  8. For significant events: Are load tests performed on the platform?
  • ~How frequently are these conducted?
  • ~What criteria are used for these tests?
  • ~What is the maximum number of attendees you've tested for?
  • ~Which specific areas of the platform are scrutinized during these tests?
  1. When was your most recent disaster recovery exercise conducted?
  2. Is there a team of engineers on call 24/7, trained explicitly in disaster recovery protocols?
  3. Has there ever been an incident involving data loss on your platform?
  4. What has been the most prolonged duration of downtime experienced on your platform?
  5. Is there a publicly accessible Status page? If so, is it automatically updated or manually managed by your team?

The best event management software platforms in the industry readily provide recent customer experience metrics and clear answers to these questions. To ensure the success of your event, steer clear of any event planning software that falls short in this area!

event planner creating an event agenda that will be displayed on the mobile app for attendees and coding in notifications for session announcements

Accelevents: A Practical Choice for Reliable Event Management

The Importance of Reliability

As we have seen, reliability isn't just a nice-to-have; it's a must-have. The event software solution you choose has a direct impact on the entire event experience and on your team's efficiency. That's why we have engineered Accelevents to be robust and reliable in every sense of the word.

1. Our team is as reliable as our software

Firstly, our customer support is unmatched. Our team is available around the clock, boasting an impressive average response time of 22 seconds and maintaining 99.9% system uptime over the last 90 days. We provide online support via chat and email. And of course, we also have onsite support to help you with in-person event registration, ticketing and check-in on event day.

2. Our tools work really well together

Secondly, Accelevents is an all-in-one solution, purpose-built to function as a cohesive event platform. Our event tech includes event marketing tools, an event website builder with built-in templates, event ticketing and registration tools, a user-friendly agenda builder, event apps, attendee management tools, a badge printing module, real-time analytics and many other event management tools that work seamlessly together. This eliminates the risk of breakdowns or malfunctions between different modules, providing a seamless experience for all event participants.

3. We're serious about data security

Lastly, we take data security and integrity seriously. Accelevents has successfully implemented the SOC 2 Type 2 controls, focusing on Security, Availability, and Integrity of the process. This ensures that your data is safe, the platform is available when needed, and all processes function as they should.

Discover the Accelevents Difference

Ready to experience the reliability that Accelevents offers? Book a demo today and discover how we can elevate your event planning to a new level of operational excellence. Because in the world of event management, settling for less than reliable is simply not an option.

P.S.: Did you know that we support in-person events and hybrid events? For more information about our platform, visit our pricing page or read our case studies!

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